If for any reason you would like to cancel your plan, we will respect your decision and make it easy for you stop service with us.
Here are the conditions.
Your domain name is not refundable. In general, your domain name cost about $20 per year. FirePress doesn't have control over this cost as this is managed by a third party domain registrar.
If your domain was set up and managed by FirePress, we will charge you a $35 fee to set up a transfer to another registrar or each time we have to point the domain to another server. If you don't transfer your domain name there will be no fees.
We don't process any refunds 4 weeks before a plan was supposed to be renewed, in other words, after 335 days your site is active.
We refund 85% of this ratio to cover the banking fees and the administration costs. Another way to see it is that we add a 55 day usage fee to the sum of the days your site was active.
From here, we do a ratio over the period of time (in days) your site was active.
Real life example
If your plan cost $150 for a year and 214 days later you want a refund, here is how we would calculate your refund:
|Fixed fees||15% X 365d = 55d|
|Utilization||214d + 55d = 269d|
|Ratio to refund||1 - (269d / 365d) = 26.30%|
|Sub-Total||$150 X 26.30% = $39.45|
|Domain name fee||$39.45 - $20 = $19.45|
Within 10 days, we would refund $19.45. We believe it's a fair way to do business even in the case you would decide to move on.
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